Last verified Oct 7, 2026
Contact us
The fastest way to get help with Fynch: ask Fynch AI in your workspace chat or by email, or contact our team at help@getfynch.com.
The fastest way to get help is to ask Fynch AI, either in the chat inside your workspace or by email. It can answer most questions right away. If it can't, it will tell you to contact our team at help@getfynch.com.
1. Ask Fynch AI first
- In your workspace: Open the chat in the bottom-right corner of any page (by clicking on the orange robot icon) and ask your question.
- By email: Send your question to your Fynch AI's email address. You can verify your agent's email address in the top right hand navigation inside the workspace.
Fynch AI knows how the product works and can see your workspace, so it can often answer questions about your own account, drafts and reports.
2. Email our team
If Fynch AI can't help, email help@getfynch.com. We usually reply within 2 business days.
To help us answer faster, include:
- The email address on your Fynch account
- What you were trying to do, and what happened instead
- A screenshot or the link to the page, report or draft, if you have one
Other requests
- Privacy and data deletion: Email info@getfynch.com. Your data and privacy →
- Plan or billing questions: Most changes can be made in Subscription from your profile menu. Plans, upgrading and canceling →