Service & Support

We're here to ensure you have everything you need to succeed. Whether you have a quick question, need technical assistance, or want to review your strategy, here’s how to get the right help, right away.

1. Ask Your AI Agent (Your First Stop)

For immediate assistance with your marketing tasks and questions about how to use the platform, your agent is your best first point of contact. Just ask it directly in the Workspace Chat or by email. This is the fastest way to get help with:

• How-to questions: "How do I create a Persona?" or "What's the best way to save a document?"

• Creative and strategic tasks: "Draft three blog post ideas about sustainable packaging."

• Best practices: "What are some good examples of a call-to-action for a social media post?"

2. Search the Help Center

You're in the right place! This Help Center is your comprehensive, 24/7 resource for detailed guides, tutorials, and answers to frequently asked questions. Before reaching out, try using the search bar or Ask AI functionality to see if there's an article that can help.

3. Contact Our Human Support Team

If you run into technical issues, have questions about your account, or need help with something your AI partner can't resolve, our dedicated support team is ready to step in. This channel is best for:

• Technical problems: Reporting a bug or unexpected behavior.

• Account and billing inquiries: Questions about your subscription, invoices, or user permissions.

• Onboarding support: Scheduling a session to help get your team set up for success.

• Email Us: help@getfynch.com

• Support Hours: Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST.